Terms & Conditions

1. Introduction

Welcome to PrintRuns.

These Terms & Conditions ("Terms") govern your access to and use of the PrintRuns platform, including our website, applications (where available), products, and related services.

By creating an account, placing an order, or using any part of the PrintRuns platform, you agree to be legally bound by these Terms.

If you do not agree with these Terms, you should not access or use the platform.

These Terms should be read together with our:

• Privacy Policy
• Refund & Cancellation Policy
• Acceptable Use Policy

which together govern your relationship with PrintRuns.

2. Definitions

PrintRuns means PRINT RUNS, its owners, employees, contractors, successors and authorised representatives.

Platform means the PrintRuns website, software, applications and digital services.

Customer means any individual or organisation placing an order through PrintRuns.

Printing Partner means any verified printer approved by PrintRuns to receive production orders.

Designer means a creative professional offering design services through PrintRuns.

Order means any request submitted through the Platform by a Customer for printing products, design services, or other services made available by PrintRuns.

Platform Service Fee: A fixed fee charged by PrintRuns on each order to support the operation, maintenance, and customer support of the Platform.

Artwork means all files, images, logos, text, graphics and documents uploaded by a customer.

Production Begins means the stage at which a Printing Partner commences preparation, printing, finishing, or any other production activity relating to a customer's order.

3. About PrintRuns

PrintRuns is an online printing marketplace that connects customers with verified printing partners.

PrintRuns simplifies the printing experience by allowing customers to:

• compare printing options,
• upload artwork,
• place orders,
• track production,
• receive customer support,
• arrange delivery,
• and access additional services where available.

Unless expressly stated otherwise, PrintRuns does not manufacture printed products itself.

Printing is carried out by independently verified Printing Partners operating through the platform.

PrintRuns coordinates the customer experience, payments, order management, quality oversight, dispute resolution, delivery coordination, and overall platform operations. PrintRuns also reserves the right to manage order assignments, reassign production where necessary, and implement platform policies to maintain service quality and operational efficiency.

4. Eligibility

To use PrintRuns you must:

• be at least 18 years old, or
• use the platform under the supervision of a parent or legal guardian.

By creating an account you confirm that:

• the information you provide is accurate;
• you have legal authority to place orders;
• you have the right to use uploaded artwork;
• you will comply with Nigerian laws.

PrintRuns reserves the right to refuse registration or terminate accounts where false information has been supplied.

5. User Accounts

Certain services on the PrintRuns Platform require users to create an account. Depending on the service being accessed, accounts may be created for Customers, Printing Partners, Designers, or other authorised users approved by PrintRuns.

You are responsible for:

• protecting your password;
• maintaining accurate information;
• restricting access to your account;
• all activities carried out under your account.

You should notify PrintRuns immediately if you suspect unauthorised access.

PrintRuns may suspend or permanently terminate accounts involved in:

• fraud;
• abuse;
• repeated disputes;
• policy violations;
• illegal activity.

6. Services

PrintRuns currently offers access to customised printing services including, but not limited to:

• Banner
• Jotter
• Flyer
• Business Card
• Sticker
• Brand Nylon
• Thank You Card
• ID Card
• Other print products made available on the platform.

Other printing products and related services that may be introduced by PrintRuns from time to time.

7. Order Process

An order generally follows these stages:

1. 1.Customer selects a product.
2. 2.Customer customises specifications.
3. 3.Customer uploads artwork (where applicable).
4. 4.Customer confirms pricing.
5. 5.Customer makes payment.
6. 6.Printing Partner accepts the order.
7. 7.Production begins.
8. 8.Quality review is completed.
9. 9.Ready for dispatch
10. 10.PrintRuns confirms delivery details
11. 11.Out for delivery
12. 12.Delivered

Customers must provide one compulsory phone number and may provide a second optional phone number during checkout.

Certain orders may require clarification or additional verification before production begins. PrintRuns reserves the right to request additional information, pause an order, or delay production until the required information has been provided.

Where an assigned Printing Partner is unable to fulfil an order due to operational or production constraints, PrintRuns reserves the right to reassign the order to another verified Printing Partner. Where such reassignment results in a price adjustment, the customer shall be informed and the applicable pricing difference shall be handled in accordance with the PrintRuns Refund & Cancellation Policy.

8. Customer Responsibilities

Customers are responsible for ensuring that:

• uploaded files are correct;
• spelling has been checked;
• phone numbers are correct;
• addresses are accurate;
• quantities are correct;
• dimensions are correct;
• colours supplied are intended;
• artwork belongs to them or they have permission to use it.

Customers are also responsible for providing accurate delivery information.

Customers are responsible for remaining reasonably available through the contact information provided during the order process, as PrintRuns may need to communicate regarding production, delivery, or order verification.

Where incorrect customer information causes delays or additional costs, PrintRuns reserves the right to recover reasonable additional expenses.

9. Artwork, Designs & Customer Content

Customers may upload artwork, logos, images, text, branding materials, or other content ("Artwork") for use in fulfilling their orders.

By uploading Artwork to PrintRuns, the customer confirms that:

• they own the rights to the Artwork or have obtained all necessary permissions to use it;
• the Artwork does not infringe on any copyright, trademark, patent, or other intellectual property rights;
• the Artwork complies with all applicable laws and the PrintRuns Acceptable Use Policy.

PrintRuns does not routinely review or verify the legality, originality, spelling, grammar, or design quality of uploaded Artwork before production.

Customers remain solely responsible for ensuring that all uploaded files are accurate and suitable for printing.

Where PrintRuns provides design services, editable templates, or facilitates design services through approved Designers, customers are responsible for reviewing all design proofs, template edits, or completed designs before approving them for production.

Once a customer approves a design proof, PrintRuns and the Printing Partner shall not be liable for errors that were visible in the approved proof, including but not limited to:

• spelling mistakes;
• grammatical errors;
• incorrect names;
• incorrect dates;
• incorrect phone numbers;
• colour selections;
• image positioning;
• layout preferences.

10. Design Services

PrintRuns may provide customers with access to editable design templates, in-house design assistance, approved freelance Designers, or other design services made available through the Platform from time to time.

Where a customer requests a design service:

• sufficient information must be provided to complete the design;
• turnaround times are estimates and may vary depending on workload and complexity;
• customers may be entitled to one or more reasonable revisions depending on the design package selected;
• additional revisions beyond the included allowance may attract additional charges.

The availability of design services may vary depending on the product selected. Certain products may only support customer-uploaded artwork or editable templates, while others may be eligible for custom design services where offered by PrintRuns.

PrintRuns reserves the right to decline design requests that violate applicable laws or platform policies.

11. Pricing

All prices displayed on the platform are quoted in Nigerian Naira (₦).

Product prices displayed on the Platform are calculated based on the verified Printing Partner's pricing together with PrintRuns' applicable commercial pricing structure. Customers are shown the final selling price payable for each product.

Prices may include:

• printing costs;
• finishing costs;
• design fees (where applicable);
• delivery charges;
• platform service fees;
• taxes or statutory charges where applicable.

A fixed Platform Service Fee may be charged on each order. This fee supports the operation, maintenance, technology infrastructure, customer support, and continuous improvement of the PrintRuns Platform.

Prices displayed before payment represent the applicable selling price based on the selected product specifications. Where a customer requests custom specifications requiring a quotation from a Printing Partner, the final price will only become available after the quotation has been reviewed and approved by the customer.

An order is confirmed only after successful payment has been received.

PrintRuns reserves the right to correct obvious pricing errors before production begins. If a pricing error affects an already-paid order, the customer will be contacted and offered the option to proceed with the corrected price or receive a full refund.

12. Payments

Payments made through PrintRuns are processed using approved third-party payment providers.

PrintRuns does not store customers' debit or credit card details.

Depending on the type of order, customer payments may be securely held by PrintRuns until production milestones or order completion before settlement to the relevant Printing Partner. This process helps protect both customers and Printing Partners by supporting dispute resolution, quality assurance, and marketplace integrity.

Where operationally necessary, PrintRuns may release partial settlement to a Printing Partner before order completion to facilitate the purchase of production materials or fulfilment of large-volume orders. Such settlements shall remain entirely at the discretion of PrintRuns and shall not affect the customer's rights under these Terms or the Refund & Cancellation Policy.

PrintRuns reserves the right to withhold, delay, or reverse settlements where fraud, policy violations, pricing errors, or operational concerns are reasonably suspected.

13. Printing Partners

Printing Partners are independent businesses approved to operate on the PrintRuns platform.

Before joining the platform, Printing Partners may be required to provide information such as:

• business registration details (where applicable);
• valid means of identification;
• business contact information;
• bank account details;
• production capabilities;
• sample work or portfolio;
• location information.

PrintRuns may also conduct additional verification before approving a Printing Partner.

PrintRuns reserves the right to conduct periodic re-verification of Printing Partners to maintain platform quality, operational standards, and customer confidence.

Printing Partners are expected to:

• maintain professional standards;
• fulfil accepted orders within agreed turnaround times;
• communicate promptly regarding production issues;
• comply with PrintRuns policies;
• maintain the confidentiality of customer information.

PrintRuns may temporarily pause, reassign, or restrict orders allocated to a Printing Partner where necessary to protect customers or maintain platform service standards.

Failure to meet these standards may result in warnings, temporary suspension, or permanent removal from the platform.

14. Order Acceptance & Production

PrintRuns assigns production orders to verified Printing Partners based on operational requirements, product suitability, availability, and other relevant considerations. Printing Partners may notify PrintRuns where they are unable to fulfil an assigned order due to operational constraints.

• production capacity;
• equipment availability;
• stock availability;
• operational considerations.

Once a Printing Partner accepts an order and production begins, cancellation rights may become limited as described in the Refund & Cancellation Policy.

Where an assigned Printing Partner cannot fulfil an order, PrintRuns may reassign the order to another verified Printing Partner. Where such reassignment affects the order price, the customer shall be notified and the applicable price difference shall be handled in accordance with the Refund & Cancellation Policy.

Customers will receive updates as their order progresses through production.

15. Delivery & Collection

PrintRuns currently coordinates deliveries through its Operations Team and approved delivery arrangements.

Following successful payment, a PrintRuns representative will contact the customer to confirm delivery details, delivery location, contact information, and the applicable delivery fee where required.

Delivery timelines provided are estimates only and may vary depending on production completion, customer availability, and logistics arrangements.

Customers are responsible for providing accurate delivery addresses and remaining reasonably available through the contact details supplied during checkout.

Additional delivery charges may apply where incorrect delivery information, repeated failed delivery attempts, or customer-requested delivery changes result in additional operational costs.

PrintRuns may introduce automated delivery services in future versions of the Platform without requiring amendments to these Terms.

16. Quality Assurance

PrintRuns is committed to maintaining high production standards across the platform.

Customers who believe an order contains a production defect should notify PrintRuns as soon as reasonably possible after receiving the order.

Customers may be asked to provide:

• photographs;
• videos;
• descriptions of the issue;
• supporting documentation.

PrintRuns will investigate the complaint and determine the appropriate resolution, which may include:

• a reprint;
• replacement;
• partial refund;
• full refund where appropriate;
• another fair resolution.

PrintRuns reserves the right to reject complaints where:

• the issue resulted from customer-provided files;
• the customer approved the final design;
• normal printing tolerances apply;
• the product has been altered after delivery.

17. Marketplace Role

PrintRuns operates as a managed online marketplace that facilitates printing transactions between Customers and approved Printing Partners.

While PrintRuns is committed to maintaining a high standard of service across the platform, Printing Partners remain independent businesses responsible for producing and fulfilling the orders they accept.

PrintRuns' responsibilities include, but are not limited to:

• providing the technology platform through which orders are placed;
• facilitating secure payment processing;
• coordinating customer support and communication;
• implementing vendor verification and onboarding procedures;
• monitoring vendor performance;
• managing disputes between customers and Printing Partners where appropriate; and
• continuously improving the customer experience.

PrintRuns also reserves the right to determine commercial pricing structures, Platform Service Fees, commercial margins, order assignment procedures, and operational policies necessary to maintain the sustainability, integrity, and quality of the Platform.

18. Intellectual Property

All rights, title, and interest in the PrintRuns platform, including its software, website design, branding, logos, trademarks, graphics, text, and proprietary technology, remain the exclusive property of PrintRuns unless otherwise stated.

Customers retain ownership of any original Artwork they upload to the platform.

By uploading Artwork, customers grant PrintRuns and the selected Printing Partner a limited, non-exclusive, royalty-free licence solely for the purpose of fulfilling the customer's order.

This licence automatically ends once the order has been completed, except where retention is reasonably necessary for legal compliance, dispute resolution, fraud prevention, or customer support.

Nothing in these Terms transfers ownership of customer Artwork to PrintRuns.

19. Acceptable Use

All users of the PrintRuns platform must comply with the PrintRuns Acceptable Use Policy.

Users must not use the platform to submit, request, distribute, or produce materials that:

• violate Nigerian law;
• infringe intellectual property rights;
• promote fraud or identity theft;
• facilitate criminal activity;
• contain child sexual abuse material or exploit children;
• encourage terrorism or violent extremism;
• contain unlawful hate speech;
• are otherwise prohibited by applicable law.

Because PrintRuns operates as a marketplace, Printing Partners reserve the right to decline any order they reasonably believe violates the law, their professional standards, or their internal production policies.

PrintRuns also reserves the right to suspend, reject, or remove any order that poses legal, ethical, or operational risks to the platform.

20. Account Suspension

PrintRuns may suspend or permanently terminate access to the platform where a user:

• violates these Terms;
• repeatedly breaches platform policies;
• engages in fraudulent or deceptive conduct;
• abuses PrintRuns employees, Printing Partners, Designers, or other users;
• submits unlawful or prohibited content;
• attempts to interfere with the operation or security of the platform.

Where reasonably possible, PrintRuns may notify affected users before permanent termination.

Termination does not affect any rights or obligations that arose before the account was terminated.

21. Limitation of Liability

To the fullest extent permitted by applicable law, PrintRuns shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the platform.

Without limiting the above, PrintRuns shall not be responsible for losses resulting from:

• customer-supplied spelling or design errors;
• customer-approved artwork;
• incorrect delivery information provided by the customer;
• delays caused by third-party logistics providers;
• internet outages or technical failures;
• events beyond the reasonable control of PrintRuns;
• actions or omissions of independent Printing Partners beyond the scope of PrintRuns' management responsibilities.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

22. Force Majeure

PrintRuns shall not be considered in breach of these Terms where delays or failures result from events beyond its reasonable control.

Such events include, but are not limited to:

• natural disasters;
• floods;
• fires;
• epidemics or pandemics;
• strikes;
• civil unrest;
• government restrictions;
• power failures;
• internet outages;
• transportation disruptions;
• acts of terrorism;
• other unforeseen circumstances.

Where reasonably practicable, affected customers will be notified of any significant delays.

23. Privacy

The collection, storage, processing, and use of personal information is governed by the PrintRuns Privacy Policy.

By using the platform, users acknowledge that their information may be processed in accordance with that policy.

24. Changes

PrintRuns may amend these Terms from time to time to reflect changes in law, business operations, technology, or platform functionality.

Updated versions will be published on the PrintRuns website together with the revised effective date.

Continued use of the platform after publication of updated Terms constitutes acceptance of those changes.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Before commencing legal proceedings, the parties agree to make reasonable efforts to resolve disputes through good-faith discussions or mediation where appropriate.

Where litigation becomes necessary, disputes shall be subject to the jurisdiction of the competent courts in Nigeria.

26. General Provisions

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Any failure by PrintRuns to enforce a provision of these Terms shall not constitute a waiver of that provision or any other rights.

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, and Acceptable Use Policy, constitute the entire agreement between PrintRuns and its users concerning the use of the platform.

27. Contact

If you have any questions regarding these Terms & Conditions, you may contact us through:

Website: www.printruns.ng

Email: support@printruns.ng

Business Name: PRINT RUNS

Location: Lagos, Nigeria